Andrew S. Gallan, Ph.D.

Andrew Gallen

Andrew S. Gallan

Ph.D.

Header School of Business

Chair, Header School of Business; Director, Online MBA Program; Associate Professor of Marketing

Biography

Andrew S. Gallan (Ph.D., Arizona State University, Center for Services Leadership) is an Associate Professor of Marketing, Chair, Header School of Business, and Director of the MBA Program. His research interests are in the areas of Transformative Service Research, patient experience in health care, and extracting customer insights from unstructured data. Andrew has collaborated with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient and Family Centered Care Innovation Center at the University of Pittsburgh Medical Center, University of Chicago Medical Center, and others. He was also Academic in Residence with Advocate Health Care in Chicago. Andrew is Mentoring Officer at AMAs SERVSIG community where he helps early career academics. Dr. Gallan has published in Journal of the Academy of Marketing Science, Journal of Service Research, Social Science & Medicine, California Management Review, Journal of Business Research, Journal of Service Management, and other top services and health care journals. He is an Associate Editor at Journal of Service Research and is an ERB member at Journal of Business Research and Journal of Service Management. 

Ph.D., Marketing (2008) Arizona State University

M.B.A., Marketing (2003) University of Portland

B.A., Liberal Arts (1988) Colgate University

BUS 207 - Marketing Principles

Transformative Service Research, Customer Experience, Service Design

Winner, Best Paper, Service Science Track, Naples Forum on Service (2025), for Help, I'm Lost: The Impact of Phygital Care Experiences on Well-Being, Irene DiBernardo, Sien Vaes, Jordan Fleissig, Doaa Talaat, Alexandru Maris, and Andrew S. Gallan. 

Doctoral Jury Member, Ellen Pipers (successful doctoral candidate), Hasselt University, Belgium, Beyond Patient Charts: Navigating the Path to Person Centricity from a Healthcare and Service Management Perspective. Doctoral Committee: Sara Leroi-Werelds (chair), Katrien Verleye, Sandra Streukens, . Final public defense: February 1, 2024.

Doctoral Jury Member, Sien Vaes (doctoral candidate), Hasselt University, Belgium. Doctoral Committee: Sandra Streukens (chair), Sara Leroi-Werelds. Initial defense: August 2025. Final public defense: February 2026. Final public defense: January 5, 2026.

Doctoral Committee Member, Suzie Kaye (successful doctoral candidate), Florida Atlantic University, Resident, Family, and SNF Staff Perceptions on Transitioning from Acute Care to a Skilled Nursing Facility. Doctoral Committee: Ruth Tappen (chair), Debra Hain. Final public defense: July 12, 2024.

Abbott Laboratories, Pharmaceutical Products Division, Chicago, IL

District Sales Manager, Seattle, WA (1999-2000) & Portland, OR (2000-2004). Responsible for twelve primary care pharmaceutical sales representatives covering the Pacific NW (Oregon, Washington, Idaho, Montana, and Alaska).

Completed Health Service Management Program, Kellogg Graduate School of Management, Northwestern University; October 2001.

Field-Based Associate Product Manager (2003-2004), Anti-Infectives (Biaxin). Worked on project to re-position half billion-dollar antibiotic brand. Involved in marketing research, analysis, and creative activities with product marketing team and vendors.

Regional Training Specialist (1998-1999), Andover, MA.

Medical Center Representative (1997-1998), Albany, NY.

Professional Pharmaceutical Representative (1996-1997), Kingston, NY.

Perrier Group of America, Greenwich, CT (1992-1996), Territory Manager, Bronx/Westchester, NY.

American Marketing Association

Academy of Marketing Science

Marketing Science Institute

Academy of Management

SERVSIG (Board Member)

American College of Healthcare Executives

Association for Patient Experience

The Beryl Institute

Apple Certified Teacher, Fisher Apple Academy 1.0 for Faculty, August 28, 2025.

Certification (2013), Designing Customer-Focused Service Processes, W. P. Carey Center for Services Leadership at Arizona State University, a course focused on service blueprinting and analyzing, diagnosing, and addressing service delivery issues; March 2013.

Certification (2001), Health Service Management Program, Kellogg Graduate School of Management, Northwestern University; October 2001.